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General condition guidelines


We test our top-quality ex-lease/demo devices to ensure they are 100% functional. Our grading system helps you know the cosmetic condition of the device. The following guidelines apply to all product categories unless otherwise indicated:

NEW just like it sounds. A brand-new item. Original manufacturer's warranty. The warranty details included in the listing comments.

LIKE NEW means the product is mint or very close to mint 'like new' condition, as if it has just come out of the box. It has no easily distinguishable marks or blemishes and you should struggle to see any difference from a new device.

VERY GOOD means the product is close to new condition. It may have a few minor blemishes such as one or two nicks on the rim but otherwise looks close to mint. There may be very light mark/s visible when tilting the screen to the light.

GOOD means that the product has some reasonable wear or blemishing such as a few nicks or signs of previous use around the framing or back of the device. It is 100% functional and the screen shouldn't have scratches which affect your viewing performance. These devices are still in good condition and any wear should be cosmetic only (i.e. they don't affect the performance of the device).

FAIR means the device has obvious signs of wear. It may have a number of small dents around the rim. The screen should be clear although may show signs of light scuffing or small scratches. Like all our grades, the device will be 100% functional. These devices are priced to reflect their condition and are perfect for anyone looking for a bargain!

END OF LINE / DISCONTINUED PRODUCTS - are the last of the stock of any given product that is available for sale at a reduced price.